Terms & Conditions
WORLDWIDE IVF AND FROZEN SHIPPING SOLUTION LLC (hereinafter the “company”) conducts its business according to the terms and conditions set forth herein and the terms agreed with the customers. All customers are required to read these Terms & Conditions of the Company, which is publicly available on the website of the company. By placing the order with WORLDWIDE IVF AND FROZEN SHIPPING SOLUTION LLC the customer agrees to the following Terms & Conditions. The company reserves its right to amend these terms & conditions at its sole discretion and the customers are required to check time to time the company’s website for the amendments.
Terms and Conditions for Orders Placed with WORLDWIDE IVF AND FROZEN SHIPPING SOLUTION LLC as of November 1, 2018, and Thereafter, until Further Amended.
Professional conduct and Quality
We realize the importance of the items to be shipped by us and appreciate the trust that is put in us by ordering our services. Therefore, we conduct all of our activities professionally and with integrity and take our customers best interest in the account.
We make sure that conduct of our employees’ is supervised and they act according to standards of technical, professional and managerial competence.
To Ensure high quality services and that our customers know that the frozen biological material is safe during the shipment the company uses dry shippers that are in compliance with the International Air Transport Association (IATA) standards and regulations.
Ethics and Quality
We always conduct our own services honestly and honorably, and expect our customers to do the same.
We realize that the confidentiality is of utmost importance to our customers, thus, we make sure not to disclose any confidential information to third persons (excluding the information that is required for the performance of shipping service). Our employees are required to never leave unattended the shipped items.
The personal data that is filed during placing order online will not be used against customer’s interest.
We require you to file personal data for the following purposes:
a) To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the shipped items or service requested
b) To send periodic emails. The email address you provide for order processing, may be used to send you information and updates related to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
We request our customers to keep confidential our business/commercial information that became available to them due to business relationship with us.
The items to be shipped will be collected at the clinic indicated by the customer. The company’s employees or the third persons appointed for the particular task (carrier) are not in any case entitled to check the conformity of the items to be shipped for the intended purpose. If it is later confirmed that shipped items were damaged or that they were confused before their collection, the company shall not be held liable. At the time of collecting goods the carriers can and are obliged to check only the quantity and integrity of packaging of the items to be shipped. If the carriers detect the defect, the customer will be notified immediately and the shipment will not commence until defect is fixed and further approval is received from the customer.
It is the customer’s obligation to notify the clinic of collection of items about shipment; the customer shall inform the clinic about exact time of collecting the items as indicated by the company. If the customer fails to do so or the clinic fails to fulfill given instructions and prepare the items for shipment the company shall not be liable for any delay caused by this. Moreover, the company shall be entitled to demand compensation for damages and additional costs that were incurred by the company because of delay. If the delay continues for more than one day (24 hours) the company is entitled to terminate the agreement unilaterally.
The collection of goods will be confirmed by signing the report form at the place of collection, the report form will be signed by the carrier and by the clinic representative who hands over the items together with necessary documentation to the carrier. The report form will contain information about the number of ampoules handed over and the integrity of packaging. The soft copy of signed report form shall be sent to the customer and the copy shall be retained by the company
The collected goods will be placed into CX100 dry shipper by Worthington Industries. Feature: Compliant with IATA Dangerous Goods Regulations for Open Cryogenic Receptacles (PI202-Packaging Instruction 202). The dry shipper will not be opened until reaching the destination clinic and will be treated with necessary care, i.e. the carrier will try at the best of his/her abilities to maintain the integrity of dry shipper, will not expose it to conditions that might be harmful for the items placed in it. At the time of delivery the items to the destination clinic, the report form shall be signed by the carrier and by the authorized person of destination clinic to whom the shipped items are handed over. The delivery report form shall contain the information about number of ampoules handed over and the integrity of packaging. If due to any reason whatsoever the destination clinic or the intermediary clinic refuses to receive the shipped items, the customer and the clinic of collection of items shall be notified immediately. In such case the shipped items may be stored on expense of the customer for number of agreed days or it may be returned immediately back to the clinic of collection of items on customer’s expense. If the items are delivered and accepted by the destination clinic the soft copy of signed report form shall be sent to the customer and the clinic of collection of items and the copy shall be retained by the company.
If the destination clinic is changed by the customer after the shipping has commenced but not later than reaching the indicated destination clinic or the shipment is cancelled, the customer shall cover all expenses arising because of his/her request. The change of destination clinic or cancellation of the shipment shall be confirmed only by email sent from the email address indicated in the service agreement formed between the customer and the company. Otherwise, the company shall have the right to deliver the items to the destination clinic that was indicated in the agreement and the company’s commitment will be considered fulfilled.
The payment is determined by each particular order and is to be paid by the customer before commencement of the shipping, unless otherwise agreed upon in the agreement or in a separate writing by company and Customer. On the day of signing the agreement with WORLDWIDE IVF AND FROZEN SHIPPING SOLUTION LLC the customer shall pay 10 per cent of the fee for the services as an advance payment, which is required to do the paper-work and make arrangements for shipment. Left 90 per cent of the fee shall be paid before commencement of the shipping. The company retains its right not to start the shipping until receiving the full payment. The customer shall pay only the fees set forth in the agreement. However, if substantial additional costs arise in particular case regarding the customer’s shipped item, the company shall have the right to ask the customer to cover the cost. If customer disagrees to cover additional substantial cost the company retains the right to terminate agreement unilaterally and return the item to the customer on customer’s expense.
Cancellation of the order
If the customer decides to cancel the shipment due to any reason whatsoever before commencement of the shipping, 10 per cent of the fee received by the company shall not be subject of refund, if by the time of cancellation the company has conducted some activities in terms of paper-work and arranging the shipping; otherwise, the paid fee shall be refunded fully to the customer.
Shipping provider and third parties
The company is entitled to choose the shipping provider at its sole discretion, without the consent of customer. The customer’s best interest will be taken into account when choosing the shipping provider.
The company is entitled to delegate particular tasks related to the service to third persons at its sole discretion, without the consent of customer. The customer’s best interest will be taken into account when delegating the tasks to third persons.
The company shall not be liable for any loss, liability or damage resulting from any failure to perform or any delay in shipment, including but not limited to an act, omission or failure to act of the Shipping Provider, an act of God, an act, omission or failure to act of Customer, fire, theft, flood, war, sabotage, slow-down, strike or other labor difficulty, riot, acts of terrorism, embargo, government act, regulation, rule ordinance or request or inability to obtain necessary labor, materials, manufacturing facilities or transportation or any customs related delays.
The company does not provide insurance coverage of any kind, the customer is welcome to purchase insurance policy of its choice, and contact any insurance agent or broker, if Customer desires insurance coverage.
Claims and Disputes
All claims and disputes between the Parties shall be settled by means of negotiations. If the Parties within 30 (thirty) days from the day of sending a written notification on the dispute settlement by one Party to the other Party do not come to an agreement, the Parties, to settle the dispute, apply exclusively to the courts of state of Florida, USA, excluding any other court of other jurisdiction.
Website Terms & conditions
This website is owned by the company and it makes no representations about the suitability of the information contained on this website and provides the information without warranty. The risk of visiting, viewing, reading, using the website is solely borne by the visitor of the website.
The company cannot be held liable for any outcome deriving from the use of this website. The company waives any liability for the harm caused to the visitor’s computer or software from interacting with this website or its contents. Visitor assumes all risk of viruses, worms, or other corrupting factors.
If the visitor downloads the content of this website, the company does not bear any responsibility for the outcome thereof.
Trademark and design and other marks referenced herein are either trademarks or registered trademarks of the Company.
The visitors are not allowed to hyperlink this website to any other website or to reference the URL on any other website, unless the company gives special authorization.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling WORLDWIDE IVF AND FROZEN SHIPPING SOLUTION LLC to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
This Website may place strictly necessary cookies, analytical/performance cookies, functionality cookies
To use all features and functions available on the Website, you may be required to submit certain Data. All personal Data is stored securely, unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties.